Privacy Policy
Privacy Policy Kingdom Coffee Roasters UG
We respect your privacy and are committed to protecting your personal data. We are aware of the importance of personal data to users and thus respect all relevant legal requirements. This Privacy Policy explains what information we collect about you and why, what we do with that information, and how we handle that information, used, when you visit or make a purchase from kingdomcoffee.de and any sub-domains of Kingdom Coffee Roasters UG, the owner and provider of (the “Site”).
Contact details:
Kingdom Coffee Roasters UG
Alfredstraße 49, 20535, Hamburg
Legal Basis
The process of your data is bound to the following legal framework:
- related to information you provided in forms etc, with your consent, Art. 6 (1) a) GDPR
- related to services you used for the performance of a contract with us, Art. 6 (1) b) GDPR
- otherwise, especially with statistical data and online identifiers, based on legitimate interests, Art. 6 (1) f) GDPR (see below)
Legitimate Interests:
- statistics
- Process and fulfil your orders or requests
- Notify you of the status of your order delivery
- Inform you on the latest update of our products and services
- Improve our services or marketing activities
Data Sources
If not stated otherwise, we observe the data from you (including from the devices you used).
Data Security:
The Website incorporates reasonable and appropriate physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Online shop Customer information Collection
Device information:
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
- Disclosure for a business purpose: shared with our processor Shopify
Order information:
- Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify, Klarna Bank AB and PayPal (Europe) S.à.r.l. et Cie
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, banking details, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
During registration or ordering, you will be prompted to provide personal information that includes but is not limited to your name, shipping and billing address, phone number, and email address, time. This personal information is used for billing purposes, fulfilling and communicating with you about your order, and for internal marketing purposes. If we encounter a problem while processing your order, your personal information may be used to contact you.
Wholesale Customer:
We provide an enquiry form and a signup form for wholesale customers. To understand your wholesale requirements, we ask for contact details, including but not limited to your name, business name, address, email address, phone number, VAT number, invoicing number, delivery address and other information about your business, such as: type of business, equipment and estimated monthly volume. We then use the information you provide to contact you and discuss your requests.
Log Files
During every access on our websites, usage data are transferred by the particular web browser and are saved in server log files. These data sets include the following data:
domain from which the user accessed the website
date and time of the access
IP address of the accessing computer
website(s) the user visits within offerings
transferred volume of data, browser type and version
used operating system, name of the internet service provider
report, if the access was successful
These log file data sets are anonymised analysed to improve the offering and the usability, to find and to solve errors and to manage the utilisation of servers.
Cookies
What are cookies?
A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies on the Shopify website, including strictly necessary, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. Read more about cookies (and other similar tracking technologies) and how we use the data collected through these technologies, in our Privacy Policy.
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
By using these cookies, one can for example see if you visited a website before. Most browsers accept cookies by default. However, you can set your browser that no cookies will be saved and that before saving a cookie, an explicit agreement is necessary. Furthermore, you can delete set cookies at every time. Please note that disabling cookies can limit the usage of our website.
We need cookies for the following purposes: customer service, offering of new product, individual tailored customer information.
To an extent, however, these cookies also pass along information used to automatically recognize you. Recognition occurs through an IP address saved to the cookies. The information thereby obtained is used to improve our services and to expedite your access to the website.
You can prevent cookies from being installed by adjusting the settings on your browser software accordingly. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website.
Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
What cookies do we use and why?
Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.
We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:
User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing thesecurity of the service.
Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.
Kingdom Coffee is dedicated to user experience and we use many tools to help us improve our website and our commerce platform. To this end, we use reporting and analytics cookies to collect information about how you use our website or our merchants’ storefronts, and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:
First party analytics cookies - We use these cookies to estimate the number of unique visitors, to improve our websites and our merchants’ websites, and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our websites and our merchants’ websites are performing and make relevant improvements to improve your browsing experience.
Third party analytics cookies - We also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website. For more information on Google Analytics, visit Google’s information page. For instructions on how to opt out of Google Analytics, see below.
Advertising cookies are used on our website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. Read more about how companies use cookies to conduct targeted or retargeted advertising here. We do not set advertising cookies through our merchants’ storefronts ourselves, though merchants may choose to do so independently.
Finally, Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our platform to improve the experience of browsing and interacting with our websites. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.
Server Data
For technical reasons, data such as the following, which your internet browser transmits to us or to our web space provider (so called server log files), is collected: - type and version of the browser you use - operating system - websites that linked you to our site (referrer URL) - websites that you visit - date and time of your visit - your Internet Protocol (IP) address. This anonymous data is stored separately from any personal information you may have provided, thereby making it impossible to connect it to any particular person. The data is used for statistical purposes in order to improve our website and services.
Web Analysis
As basically every website operator, we us analysing tools in form of tracking software to detect the user frequency and the number of users on our website.
To optimise this website and our offerings, we use Google Analytics, a web analysing service of Google Inc. (“Google”). Google Analytics uses cookies, text files, which are saved on your computer and which allow an analysis of your usage of our website. The information on your usage of this website created by the cookie (including your IP address) are transferred to and saved on one of Google’s servers in the United States. In case of the activation of the IP anonymisation on this website, your IP address is shortened before transmission by Google in a member state of the European Union or in another contract state of the European Economic Area Agreement. Only in exceptional cases, your full IP address is transferred to a server of Google in the United States and shortened there. On behalf of the operator of this website, Google will use this information to analyse your usage of the website, to compose reports of the website activities for the website operator and to deliver website usage related and internet usage related services for the website operator. The IP address transferred as part of Google Analytics is not matched with other data from Google. You can prevent the saving of cookies within the settings of your browser; we advise you though that in that case you may not be able to use all functions of the website.
Furthermore, you can prevent the cookie-based collecting of your website usage data (including your IP address) as well as further processing by Google by installing the browser plugin which you can get through this link tools.google.com/dlpage/gaoptout?hl=de. Alternatively to this browser add-on or in browsers on mobile devices, please click on this link to prevent the collecting by Google Analytics on this website for the future (the opt out does only work on that browser and only for that domain). Thereby, an opt-out-cookie will be filed on your device. If you delete the cookies in that browser, you will have to click on this link again. Further information on this, you can find at tools.google.com/dlpage/gaoptout?hl=de and at www.google.com/intl/de/analytics/privacyoverview.html(general information on Google Analytics and data security).
We want to point out that on this website, Google Analytics is extended with the code “gat._anonymizeIp();” to provide anonymised collecting of IP addresses (i.e. IP masking).
We operate the web analysis on our website with the privacy option “Erweiterte Datenschutzkonformität”. That means, that no full IP addresses are processed and only saved as in shortened version. For the anonymising of the IP addresses, they are shortened by the last 8 bit.
Usage-Oriented Advertisement
The advertisement displayed on this website is optimised to your usage behaviour to show you advertisements based on your interests. For this purpose, a cookie is saved on your device. Cookies are small text files which are saved to the hard drive of your computer and which enable recognition but without allowing the personal identification of you. The behavioural targeting is operated by third party companies which also operate advertisements on other websites. These third-party companies then create the mentioned usage profiles by using cookies and apply their particular targeting systems to choose the collected data for user-oriented advertisement. These third-party companies are: http://adwords.google.com/
Social Networks
We promote the service Instagram on our website. Instagram is a service of Instagram Inc. By means of the integrated "Insta" button on our page, Instagram receives the information that you have accessed the corresponding page of our website. If you are logged into Instagram, Instagram may assign the visit to our site to your Instagram account and link the data by this means. The data transmitted by clicking the "Insta" button is stored by Instagram. You can find more information regarding the purpose and scope of data collection, its processing and use, as well as your related rights and settings options for protecting your privacy in the Instagram data protection notice under https://privacycenter.instagram.com/policy
To prevent your visit to our site from being accessed by your Instagram account, you must log out of your Instagram account before visiting our site.
YouTube
On this website, plugins from youtube.de/youtube.com are used which are operated by YouTube, LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA. If a user visits a website which contains such a plugin, the browser builds a direct connection to the servers of YouTube. Hereby, it is sent to the YouTube servers which websites the user visited. If you are logged in as a member of YouTube, YouTube will connect the information to the corresponding member accounts. By using these plugins, for example by starting a video or by sending a comment, this information will be matched to your member account which you only can prevent by logging out before using the plugin. Further information can be found in the privacy policies of YouTube www.google.de/intl/de/policies/privacy
Newsletter
If you subscribe to our newsletter, please use the e-mail newsletters that are available to you. § 6 para. 1 sentence 1 lit. GDPR.
Unsubscribing from the newsletter is possible at any time and can be done by sending a message to the contact option below or by clicking on the Unsubscribe button with every newsletter mail you receive. Your data address that you no longer need to use, or how we reserve the right to additional use of data, which is permitted by law.
A possible revocation of the consent at any time does not affect the legality of the processing of personal data based on the consent until revocation.
The use of the data to subscribe to the newsletter can be revoked at any time with effect for the future by unsubscribing from the newsletter without incurring any costs other than the transmission costs according to the basic rates. This can be done by informal request to us. If the person concerned wishes to unsubscribe from the newsletter, he or she will find a correspondingly marked link in each newsletter, for example, which he or she only has to click on.
In individual cases, an additional informed consent is requested from you, e.g. if the following personal information are needed: Customer service, offering of new products, individual tailored customer information
The newsletters contain a so-called "web-beacon", i. a pixel-sized file that is retrieved from the server when opening the newsletter from our server, or if we use a shipping service provider. This call will initially collect technical information, such as information about the browser and your system, as well as your IP address and time of retrieval.
- E-Mail Address,
- Surname, first name
- Verification status of the customer account
- Account status
- Aggregated information on the history of the customer account, if applicable
- Contact opt-ins
- Initial registration date
- Currency
- Customer number
- Regional segment, or
- Affiliate ID, if applicable
Purpose of data processing
It is possible to subscribe to a newsletter. If the person concerned registers for our newsletter, the data stored regarding the person concerned during registration will be transmitted to us from the input mask. This is your e-mail address, name, IP address, time and date of registration. The data collected is required in order to be able to send the newsletter.
Duration of storage
The data will be deleted as soon as the data is no longer necessary to achieve the purpose and the person concerned has unsubscribed from the newsletter. According to this, they are stored for ten years from the last newsletter dispatch for the purpose of proof in the event of queries regarding existing consents, taking into account the statute of limitations.
Legal basis
The aforementioned data will only be stored on the legal basis of Art. 6 para. 1 lit. a GDPR with prior consent within the framework of the notification. if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
This information is used to improve the technical performance of services based on their specifications or audience and their reading habits, based on their locations (which can be determined using the IP address) or access times. Statistical surveys also include determining if the newsletters will be opened, when they will be opened and which links will be clicked. For technical reasons, this information can be assigned to the individual newsletter recipients. However, it is neither our goal nor, if used, that of the shipping service provider to observe individual users. The evaluations serve us much more to recognize the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.
External Use:
We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone other than to affiliates under Kingdom Coffee Roasters UG control.
Sharing your personal data to Third Party Services
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
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We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Google AdSense
This website uses Google AdSense, a service for integrating advertisement by Google Inc. (“Google”). Google AdSense uses cookies, i.e. text files, which are saved on the user’s devices and which allow an analysis of the usage of the website. Google AdSense also uses web beacons, i.e. graphics which the user can not see. By using these web beacons, information for example on the visitor traffic of this website can be analysed. Through cookies and web beacons generated information on the usage of this website (including the IP address) and the delivery of advertisement formats are transmitted and saved to a server of Google in the USA. This information can be transmitted to contract partners of Google. Though, Google will not match your IP address with other saved data about you. Users can prevent the installation of cookies by changing the settings in their browser. We point out that this may interrupt the user experience and certain functions on our website. By using this website, the user agrees to the described processing of the collected data by Google as well as to the mentioned purposes of the processing.
You can obtain the relevant data privacy policy from Google at the following link:
https://services.google.com/sitestats/de.html
Google Tag Manager
With the Google Tag Manager we manage website tags (website code). These make it easier for us to manage and develop our offering and shorten your loading time. The Google Tag Manager only implements website code. The Google Tag Manager does not set cookies and does not collect any personal data. The tool simply integrates the website code that we have stored elsewhere, which may be used to record data. The tool thus serves only to facilitate the control of the respective code, but does not itself access the data processed by the code. We will inform you about all integrated tags in this privacy policy. Further information about the Google Tag Manager and the usage guidelines can be found on the Google pages.
PayPal
The service PayPal is operated by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxemburg. By paying with PayPal, you are forwarded to the website of PayPal. To use this service PayPal collects, saves and processes your personal data such as your name, your address, your phone number and your email address as well as your credit card information and bank account information. Solely PayPal is responsible for protecting and processing of the by PayPal collected data. Therefore, the terms of use of PayPal apply which you can find here www.PayPal.com. Further information on the handling of your data can be found here https://www.paypal.com/de/webapps/mpp/ua/privacy-full.
Klara
An online payment service provider, which allows purchases on an account or a flexible installment payment. Klarna also offers other services, such as buyer protection and identity or creditworthiness checks.The operating company of Klarna is Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, Schweden. If the data subject selects the “purchase on account” or “installment purchase” during the ordering process in our online shop as a payment option, the data of the data subject is automatically transmitted to Klarna. By selecting one of these payment options, the data subject agrees to this transmission of personal data required for the processing of the invoice or installment purchase, or identity and creditworthiness checks. The personal data transmitted to Klarna is usually first name, surname, address, date of birth, sex, email address, IP address, telephone number, mobile phone number, as well as other data necessary for the processing of an invoice or installment purchase. The processing of the purchase contract also requires such personal data, which are in connection with the respective order. In particular, the exchange of payment information such as bank details, card number, date of validity and CVC code, cumulative number, item number, data on goods and services, prices and taxes, information on the previous purchase behavior or other details of the financial situation of the data subject. The purpose of the transmission of the data is, in particular, the identification check, payment administration, andfraud prevention. The controller shall provide Klarna with personal data, in particular, if a legitimate interest in the transmission exists. The personal data exchanged between Klarna and the data subject for the data processing shall be transmitted by Klarna to economic agencies. This transmission is intended for identity and creditworthiness checks. Klarna shall also pass on the personal data to affiliates (Klarna Group) and service providers or subcontractors as far as this is necessary to fulfill contractual obligations or to process the data in the order. Klarna collects and uses data and information on the previous payment behavior of the data subject as well as probability values for their behavior in the future (so-called scoring) in order to decide on the reasoning, implementation or termination of a contractual relationship. The calculation of scoring is carried out on the basis of scientifically-recognized mathematical-statistical methods. The data subject is able to revoke the consent to the handling of personal data at any time from Klarna. A revocation shall not have any effect on personal data which must be processed, used or transmitted in accordance with (contractual) payment processing. The applicable data protection provisions of Klarna may be retrieved under https://cdn.klarna.com/1.0/shared/content/policy/data/de_de/data_protection.pdf
Courier delivery
DPD, Deutsche Post, GLS, Shippo and DHL for delivery addresses in Germany and FedEx, DHL, GLS, Shippo and Deutsche Post for deliveries outside Germany, so that we can ship the order to you.
Accounting
DATEV and SevDesk Accounting Software, so that we are able to automatically transfer your data from our webshop to our accounting system. MailChimp newsletter sending to stay upto date with our current offers and information (for newsletters you op-in for). Recurring Billing by ReCharge for subscription services, Order Printer Templates for delivery notes, GDPR Banner for GDPR compliance, Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States to companies who are compliant with the European General Data Protection Regulation.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Rights of the Parties Concerned
Rights on providing information, permissions, revocation, deletion and blocking.
You have the right to demand information if and which personal data from you is processed by us. Furthermore, you have the right to demand the correction or the completion of your personal data.
Under certain circumstances, you have the right to demand a deletion of your personal data.
Under certain circumstances, you have the right to demand a restriction of the processing of your personal data. You can withdraw completely or partially from your agreement on processing and using of your data with effects on the future.
You have the right to receive your personal data in a common, structured and machine-readable format. You can also address questions, comments and complaints as well as requests for information in connection with our privacy policies and the processing of your personal data in writing to our data protection officer. You have the right to complain at the responsible supervisory authority if you think the processing of your personal data violates legal requirements.
Kingdom Coffee Roasters is committed to protecting and safeguarding your personal data. As part of this commitment, we are updating our privacy policy to meet the high standards of the new European data protection law, known as the General Data Protection Regulation (GDPR).
Automatic Decision making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
- Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
Date of this Privacy Policy
30.09.2023